We want to inform you of some immediate changes to the technical support process for students during live exams. Please read the following details to learn more about the changes and how to ensure your success during the digital examination process at Sheridan. 

What changes are being made?

As of immediately, technical support for your personal computing device and/or software during a live exam will no longer be offered to students. 

Why are these changes being made? 

To preserve and support the academic integrity of the digital examination or assessment process, it is vital that individuals outside of the proctoring process do not inadvertently alter the outcome of an examination by implementing system or software changes that could impact the student’s ability to complete their exam or create delays that forfeit a student’s ability to complete an examination within the allotted time period. 

How can you ensure exam success? 

1. Read through the How to Prepare for an Exam with Lockdown Browser guide to learn more about the preparation and checks required to take your first digital exam. 

2. Ask your instructor to set up a sample assessment at least one week before your first exam or quiz so that you can test your personal computing devices or software and eliminate any potential issues you might encounter on the day of the exam.

3. For issues or questions related to your personal device or software before or after your exam, connect with the IT Service Desk and report an issue, call (+1 905-845-9430 ext. 2150), chat, or check-in at your local campus for further troubleshooting.  

What do I do if my live digital exam is interrupted by a technical issue? 

1. Let your instructor know immediately and ask for assistance resolving the issue.

2. Before the scheduled retake of your exam, follow up with the IT Service Desk through the support channels listed above for assistance.

The SLATE Team & IT Service Desk