Frequently Asked Questions for Students

Missing a Course

There are several reasons why a course you are registered for is not visible in SLATE:

  • If you have only registered for the course within the last 24 hours, the registration may not be processed yet.
  • The course hasn’t started. Courses will appear in SLATE 4 business days before the start date. If you are unsure when your course will begin, contact the instructor for further information.
  • The instructor may not be using SLATE for this course. Contact the instructor to find out where to access the course.

No Content in Course

You will have to get in touch with your instructor. To do this:

  • Go to Management>Classlist to look for your instructor and email him/her.
  • Check the box beside the name with I (instructor) beside it (DSilva_I) to email your instructor.

Drop/Swap a Course

To drop or unenroll from a course, contact the Office of the Registrar

Note: There may be a waiting period after dropping the course for the course to be removed from SLATE or for the new course to be reflected in SLATE.

When to Contact My Instructor

  • Content related questions
  • Extensions on assignments, quizzes, discussions, exams, etc.
  • Requests for additional quiz attempts
  • Specific details or questions about course material, for example, instructions
  • Grade inquiry for assignments, discussions, etc.

Audio or Video Not Playing in Content Modules.

If the audio or video lectures in the Content tool are not playing, this is most likely the result of a missing plugin needed to play the audio or video. To check whether this is the issue, complete the system check on the login page before logging in. Ensure that all plugins are enabled and update any required programs (such as Java, Adobe, etc.).

Restart the browser and try playing the audio or video lecture again. If this does not solve the problem, inform your instructor.