FAQ Tool (Frequently Asked Questions)

The FAQ (Frequently Asked Questions) tool enables you to provide a list of common questions with answers that users might have when using Brightspace or accessing a course. FAQ questions and answers are organized into categories, and all questions and answers must belong to a category.

We recommend you create categories that group questions and answers by topic, or by similar contexts in which users often have similar questions. For example, some categories you might create are General Information, Technical Issues, Assignment Submission Policies, Research and Citation Style Requirements, and How to Find Grades.

Accessing FAQ

  • To access the FAQ tool, click Course Admin on the course navbar.  Under Site Resources, select Frequently Asked Questions.

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