{"id":27831,"date":"2026-11-10T10:03:56","date_gmt":"2026-11-10T15:03:56","guid":{"rendered":"https:\/\/ltsa.sheridancollege.ca\/digital-learning-support-hub\/?p=27831"},"modified":"2026-11-10T10:03:56","modified_gmt":"2026-11-10T15:03:56","slug":"multifactor-authentication-update-2026","status":"publish","type":"post","link":"https:\/\/ltsa.sheridancollege.ca\/digital-learning-support-hub\/multifactor-authentication-update-2026\/","title":{"rendered":"Multifactor Authentication Update 2026"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\"><strong>Please note, SMS sign-in\u00a0will\u00a0retire November 30. To avoid access issues, please set up Microsoft Authenticator or an alternative multifactor authenticator as soon as possible.<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Effective November 30, 2026, text message (SMS) and phone call verification will no longer be available as multifactor authentication (MFA) methods for signing in to Sheridan accounts. If you currently use either method, you&#8217;ll need to switch before that date to keep uninterrupted access to your account. Text-message codes can be intercepted, and moving to stronger methods significantly lowers the risk of account compromise.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Making the change now gives you time to get set up and troubleshoot with support, rather than discovering a problem on the day you need to sign in.&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Schedule for transitioning:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Staff transition &#8211; November 12<\/li>\n\n\n\n<li>Alumni and student applicants &#8211; November 19<\/li>\n\n\n\n<li>Enrolled students &#8211; November 26<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">Recommended actions &#8211; set up at least one of the following:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Microsoft Authenticator app (recommended):<\/strong> Approve sign-ins with a quick notification on your phone. The app is available from the <a href=\"https:\/\/apps.apple.com\/app\/microsoft-authenticator\/id983156458\" target=\"_blank\" rel=\"noopener\">Apple App Store<\/a> or <a href=\"https:\/\/play.google.com\/store\/apps\/details?id=com.azure.authenticator\" target=\"_blank\" rel=\"noopener\">Google Play Store<\/a>.<\/li>\n\n\n\n<li><strong>Another authenticator app:<\/strong> If you already use an app such as Google Authenticator or Authy, you can register it instead. Setup is similar, using a code from the app rather than a notification.\u00a0<\/li>\n\n\n\n<li><strong>Passkey:<\/strong> A faster, device-based option that uses <strong>Windows Hello, a security key (FIDO2), or your device\u2019s built-in authentication<\/strong>.\u00a0<\/li>\n\n\n\n<li><strong>Add a backup method:<\/strong> Register more than one authentication method so you can still access your account if your phone or primary device is unavailable.\u00a0<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" src=\"https:\/\/central.sheridancollege.ca\/sites\/default\/files\/2026-10\/images.png\" alt=\"MFA\" title=\"MFA\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Setting up takes only a few minutes<\/strong>&nbsp;<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Sign in to your <a href=\"https:\/\/myaccount.microsoft.com\/\" target=\"_blank\" rel=\"noopener\">Sheridan account<\/a> as usual.\u00a0<\/li>\n\n\n\n<li>Go to <em>Security info \/ Sign-in methods<\/em>.\u00a0<\/li>\n\n\n\n<li>Select <em>Add sign-in method<\/em> and choose \u201cMicrosoft Authenticator\u201d or \u201cPasskey.\u201d\u00a0<\/li>\n<\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li>To register another authenticator app, select \u201cMicrosoft Authenticator\u201d and then \u201cSet up a different authentication app.\u201d\u00a0<\/li>\n<\/ul>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\">\n<li>Follow the on-screen steps to finish the setup.\u00a0<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">RESOURCES<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Static links link<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/sheridancollege.service-now.com\/sp?sys_kb_id=de3e6a8a88bbc7507444a7afa7eb5b62&amp;id=kb_article_view&amp;sysparm_rank=7&amp;sysparm_tsqueryId=327e3388c4585f9099128c0c645bfea3\" target=\"_blank\" rel=\"noopener\">MFA Knowledge Base Articles<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Support is available<\/strong>&nbsp;<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">We recognize that a change to something you use every day can raise questions, and our Service Desk team can walk you through setup.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/sheridancollege.service-now.com\/sp?id=kb_article_view&amp;sysparm_article=KB0012130\" target=\"_blank\" rel=\"noopener\">IT Services &#8211; How to contact the IT Service Desk<\/a>&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>IT Service Desk self-service:<\/strong> <a href=\"https:\/\/sheridancollege.service-now.com\/sp?sys_kb_id=de3e6a8a88bbc7507444a7afa7eb5b62&amp;id=kb_article_view&amp;sysparm_rank=7&amp;sysparm_tsqueryId=327e3388c4585f9099128c0c645bfea3\" target=\"_blank\" rel=\"noopener\">IT Services | Multifactor Authentication (MFA)<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Chat: <a href=\"https:\/\/support.sheridancollege.ca\/\">https:\/\/support.sheridancollege.ca<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Walkup: Davis-B195, Trafalgar-Learning Commons, HMC-Learning Commons&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Show Kudos<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Please note, SMS sign-in\u00a0will\u00a0retire November 30. To avoid access issues, please set up Microsoft Authenticator or an alternative multifactor authenticator as soon as possible. Effective November 30, 2026, text message [&hellip;]<\/p>\n","protected":false},"author":102,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"iawp_total_views":0,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-27831","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"acf":[],"_links":{"self":[{"href":"https:\/\/ltsa.sheridancollege.ca\/digital-learning-support-hub\/wp-json\/wp\/v2\/posts\/27831","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ltsa.sheridancollege.ca\/digital-learning-support-hub\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ltsa.sheridancollege.ca\/digital-learning-support-hub\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ltsa.sheridancollege.ca\/digital-learning-support-hub\/wp-json\/wp\/v2\/users\/102"}],"replies":[{"embeddable":true,"href":"https:\/\/ltsa.sheridancollege.ca\/digital-learning-support-hub\/wp-json\/wp\/v2\/comments?post=27831"}],"version-history":[{"count":1,"href":"https:\/\/ltsa.sheridancollege.ca\/digital-learning-support-hub\/wp-json\/wp\/v2\/posts\/27831\/revisions"}],"predecessor-version":[{"id":27832,"href":"https:\/\/ltsa.sheridancollege.ca\/digital-learning-support-hub\/wp-json\/wp\/v2\/posts\/27831\/revisions\/27832"}],"wp:attachment":[{"href":"https:\/\/ltsa.sheridancollege.ca\/digital-learning-support-hub\/wp-json\/wp\/v2\/media?parent=27831"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ltsa.sheridancollege.ca\/digital-learning-support-hub\/wp-json\/wp\/v2\/categories?post=27831"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ltsa.sheridancollege.ca\/digital-learning-support-hub\/wp-json\/wp\/v2\/tags?post=27831"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}