{"id":26025,"date":"2024-06-10T17:36:30","date_gmt":"2024-06-10T17:36:30","guid":{"rendered":"https:\/\/ltsa.sheridancollege.ca\/digital-learning-support-hub\/?p=26025"},"modified":"2024-11-15T18:43:55","modified_gmt":"2024-11-15T18:43:55","slug":"sheridans-respondus-student-guide","status":"publish","type":"post","link":"https:\/\/ltsa.sheridancollege.ca\/digital-learning-support-hub\/sheridans-respondus-student-guide\/","title":{"rendered":"Respondus LockDown Browser: Student Guide"},"content":{"rendered":"\n<h1>How to Prepare for an Exam with LockDown Browser<\/h1>\n\n\n\n<h2>Step 1: &nbsp;Make Sure Your Browser is Updated<\/h2>\n\n\n\n<p>Please visit the following links based on OS:<\/p>\n\n\n\n<ul><li><a rel=\"noreferrer noopener\" href=\"https:\/\/support.microsoft.com\/en-us\/windows\/get-the-latest-windows-update-7d20e88c-0568-483a-37bc-c3885390d212#:~:text=To%20check%20for%20updates%2C%20select,then%20select%20Check%20for%20updates.\" target=\"_blank\">Windows<\/a><\/li><li><a rel=\"noreferrer noopener\" href=\"https:\/\/support.apple.com\/en-ca\/108382#:~:text=From%20the%20Apple%20menu%20%EF%A3%BF,Software%20Update%20on%20the%20right.\" target=\"_blank\">Mac<\/a><\/li><\/ul>\n\n\n\n<p>We recommend using Chrome. <\/p>\n\n\n\n<p>Please install the latest version of Lockdown Browser <b>on your computer well before your exam. Also, ensure your laptop meets the college&#8217;s computing requirements <\/b><a rel=\"noreferrer noopener\" href=\"https:\/\/sheridancollege.service-now.com\/kb_view.do?sysparm_article=KB0010440\" target=\"_blank\">(<\/a><a rel=\"noreferrer noopener\" href=\"https:\/\/sheridancollege.service-now.com\/kb_view.do?sysparm_article=KB0010440\" target=\"_blank\">Computing Requirements<\/a>).<\/p>\n\n\n\n<h2>Step 2: Lockdown Browser Installation and Update<\/h2>\n\n\n\n<ul><li><strong>New Installation:<\/strong> If you want to install a clean, new version, please uninstall any other version installed from other resources. Sheridan students are to download LockDown Browser only from the sources below: <ul><li><a rel=\"noreferrer noopener\" href=\"https:\/\/download.respondus.com\/lockdown\/download.php?id=299715788\" target=\"_blank\">Download and install the latest version of LockDown Browser.\u00a0<\/a>This link can also be accessed from the quiz launch page.<\/li><\/ul><ul><li>You can also download the software from Sheridan\u2019s <a rel=\"noreferrer noopener\" href=\"https:\/\/apps.sheridancollege.ca\/eula?redirect=\/\" target=\"_blank\">AppsAnywhere<\/a><\/li><li>The installation is quick and takes less than a minute if you have a good broadband connection.<\/li><\/ul><\/li><li><strong>Update<\/strong>: If you need to update your Respondus LockDown Browser, here is a quick <a rel=\"noreferrer noopener\" href=\"https:\/\/support.respondus.com\/hc\/en-us\/articles\/4409595381787-How-to-determine-the-version-number-for-LockDown-Browser\" target=\"_blank\">guide to determine the version number and how to update it<\/a>.<\/li><\/ul>\n\n\n\n<h2>Step 3: Prepare your Environment<\/h2>\n\n\n\n<p><strong>Note: The LockDown Browser will prevent you from accessing other websites or applications. You cannot exit the quiz until you have completed and submitted all questions.<\/strong><\/p>\n\n\n\n<ul><li>Before taking the exam, complete a practice quiz set up by your instructor if they have made one available. This step will allow you to identify and address any potential issues before your exam, ensuring a smooth experience during the actual exam.<\/li><li>Ensure you\u2019re in a quiet location where you won\u2019t be interrupted.<\/li><li>Remember to power off all mobile devices and other wearable technology.<\/li><li>Clear your desk of all external materials, including books, papers, other computers, or devices.<\/li><li>Remain at your desk or workstation for the duration of the test.<\/li><li>If you are taking an <strong>in-class exam<\/strong>, run the System Check if your instructor asks you to.<\/li><\/ul>\n\n\n\n<p><mark style=\"background-color:#fcb900\" class=\"has-inline-color\">If you encounter any issues during the Startup sequence or have trouble with your microphone or webcam, visit the <a rel=\"noreferrer noopener\" href=\"https:\/\/web.respondus.com\/student-help\/\" target=\"_blank\">Lockdown Browser Help Centre<\/a>. <\/mark><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h1>Respondus LockDown Browser Policies<\/h1>\n\n\n\n<ul><li><a href=\"https:\/\/www.sheridancollege.ca\/en\/student-life\/student-services\/library-services\/academic-integrity\" target=\"_blank\" rel=\"noreferrer noopener\">Sheridan\u2018s Academic Policy and Procedures<\/a><\/li><\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h1>Technical Specifications and Resources<\/h1>\n\n\n\n<h2>Computer Requirements:<\/h2>\n\n\n\n<p>Visit <a rel=\"noreferrer noopener\" href=\"https:\/\/sheridancollege.service-now.com\/kb_view.do?sysparm_article=KB0010440\" target=\"_blank\">Sheridan IT<\/a>\u2018s Computing Requirements page to view the computing requirements for your Program. <\/p>\n\n\n\n<p>To find the computing requirements, visit the <a rel=\"noreferrer noopener\" href=\"https:\/\/support.respondus.com\/hc\/en-us\/articles\/4409607170459-What-are-the-computer-requirements-for-installations-of-Respondus-LockDown-Browser\" target=\"_blank\">Respondus LockDown Browser Computing Requirements for Installation<\/a> page.<\/p>\n\n\n\n<p>Bandwidth: For the requirements, visit the Respondus <a rel=\"noreferrer noopener\" href=\"https:\/\/support.respondus.com\/hc\/en-us\/articles\/4409604111515-How-much-bandwidth-is-required-for-Respondus-Monitor-to-run\" target=\"_blank\">Bandwidth<\/a> Page.<\/p>\n\n\n\n<h2>Accessibility<\/h2>\n\n\n\n<p>Visit the <a rel=\"noreferrer noopener\" href=\"https:\/\/support.respondus.com\/hc\/en-us\/articles\/4409595429659-Accessibility-with-LockDown-Browser\" target=\"_blank\">Accessibility with Respondus<\/a> page for more information about how LockDown Browser meets web content accessibility requirements and how it works with assistive technologies.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" \/>\n\n\n\n<h1>Escalation and Support<\/h1>\n\n\n\n<h2>Support Before\/During Exam<\/h2>\n\n\n\n<p>For any quiz-related issues:<\/p>\n\n\n\n<ol type=\"1\"><li>If you encounter an issue with the lockdown browser, try restarting your computer. If you still have allotted time for the exam, restarting it should not be a problem. <\/li><li>Immediately notify your instructor with details. Be sure to <strong>collect as much information as possible <\/strong>about the issue and attach it to your email.<\/li><li>Work with your instructor to arrange an extension or an alternative solution to address the challenge.<\/li><\/ol>\n\n\n\n<h2>Technical Issues<\/h2>\n\n\n\n<p><mark style=\"background-color:#fcb900\" class=\"has-inline-color\"><a rel=\"noreferrer noopener\" href=\"https:\/\/ltsa.sheridancollege.ca\/digital-learning-support-hub\/students-important-changes-to-technical-support-during-a-live-exam\/\" target=\"_blank\">Important Changes in Technical Support<\/a> During an Exam<\/mark><\/p>\n\n\n\n<ul type=\"1\"><li>If the issue persists and you need help, contact the <a rel=\"noreferrer noopener\" href=\"https:\/\/www.sheridancollege.ca\/en\/student-life\/campus-services\/information-technology\" target=\"_blank\">Sheridan IT Service Desk<\/a> (Mon -Fri from 7 a.m.\u201310 p.m. EST). <strong>Please note that the Sheridan Service Desk can provide limited support over the phone. <\/strong><\/li><li><strong>To escalate the issue, we recommend the<\/strong> next steps.<ol><li>Have Sheridan&#8217;s on-site IT staff check your laptop to troubleshoot the issue (Mon-Fri, 8 AM\u20145 AM EST).<\/li><li>Request a Sheridan loaner laptop (subject to availability).<\/li><li>You can also visit the <a rel=\"noreferrer noopener\" href=\"https:\/\/web.respondus.com\/support\/\" target=\"_blank\">Respondus Support page<\/a> to see if any articles apply, and if you still have issues, submit a <a rel=\"noreferrer noopener\" href=\"https:\/\/support.respondus.com\/hc\/en-us\/requests\/new\" target=\"_blank\">Respondus Support Ticket<\/a>. (24&#215;7).<\/li><\/ol><\/li><\/ul>\n\n\n\n<p><p style=\"color:red\"><mark style=\"background-color:#7bdcb5\" class=\"has-inline-color has-black-color\"><strong>Note:<\/strong> If none of the above is possible, you will need to arrange for another laptop or device that matches Sheridan\u2019s system requirements to do your exam.<\/mark><\/p><\/p>\n\n\n\n<p><em>Updated: July 17, 2024<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>How to Prepare for an Exam with LockDown Browser Step 1: &nbsp;Make Sure Your Browser is Updated Please visit the following links based on OS: Windows Mac We recommend using [&hellip;]<\/p>\n","protected":false},"author":102,"featured_media":26061,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"iawp_total_views":3407},"categories":[27],"tags":[112,257],"acf":[],"_links":{"self":[{"href":"https:\/\/ltsa.sheridancollege.ca\/digital-learning-support-hub\/wp-json\/wp\/v2\/posts\/26025"}],"collection":[{"href":"https:\/\/ltsa.sheridancollege.ca\/digital-learning-support-hub\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ltsa.sheridancollege.ca\/digital-learning-support-hub\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ltsa.sheridancollege.ca\/digital-learning-support-hub\/wp-json\/wp\/v2\/users\/102"}],"replies":[{"embeddable":true,"href":"https:\/\/ltsa.sheridancollege.ca\/digital-learning-support-hub\/wp-json\/wp\/v2\/comments?post=26025"}],"version-history":[{"count":32,"href":"https:\/\/ltsa.sheridancollege.ca\/digital-learning-support-hub\/wp-json\/wp\/v2\/posts\/26025\/revisions"}],"predecessor-version":[{"id":26354,"href":"https:\/\/ltsa.sheridancollege.ca\/digital-learning-support-hub\/wp-json\/wp\/v2\/posts\/26025\/revisions\/26354"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ltsa.sheridancollege.ca\/digital-learning-support-hub\/wp-json\/wp\/v2\/media\/26061"}],"wp:attachment":[{"href":"https:\/\/ltsa.sheridancollege.ca\/digital-learning-support-hub\/wp-json\/wp\/v2\/media?parent=26025"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ltsa.sheridancollege.ca\/digital-learning-support-hub\/wp-json\/wp\/v2\/categories?post=26025"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ltsa.sheridancollege.ca\/digital-learning-support-hub\/wp-json\/wp\/v2\/tags?post=26025"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}